TY - BOOK AU - Zhu,Jo e TI - Quantitative models for performance evaluation and benchmarking: data envelopment analysis with spreadsheets T2 - International Series in Operations Research & Management Science SN - 9783319066462 AV - HD58.9.Z48 PY - 2014/// CY - London PB - Springer KW - Benchmarking (Management ) KW - Industrial management KW - Mathematical models KW - Management KW - Organizational effectiveness ER -