Zhu, Jo e, Quantitative models for performance evaluation and benchmarking : data envelopment analysis with spreadsheets - Third edition. - London : Springer, 2014. - International Series in Operations Research & Management Science . ISBN: 9783319066462 Subjects--Topical Terms: Benchmarking (Management ).Industrial management--Mathematical models.Management.Organizational effectiveness. LC Class. No.: HD58.9.Z48