TY  - BOOK
AU  - Behar, Howard
AU  -  Goldstein, Janet
TI  - It's Not About the Coffee: 
SN  - 978-1-59184-272-9
AV  - HD57.7.B444 
CY  - New York, N.Y. 
KW  -  Customer relations
KW  -  Integrity
KW  - Leadership
KW  - Leadership -- Psychological aspects
ER  -