TY  - BOOK
AU  - Sjodin, Terri L.
TI  - Small Message, Big Impact
SN  - 978-1-60832-130-8
AV  - HF5718.22.S586 
CY  - Austin
KW  -  Business communication
KW  -  Interpersonal communication
KW  - Business presentations
KW  - Commerce
ER  -