Zhu, Joe Quantitative Models for Performance Evaluation and Benchmarking: Data Envelopment Analysis with Spreadsheets - 3rd ed. - London Springer 2014 - International Series in Operations Research & Management Science . ISBN: 9783319066462 Subjects--Topical Terms: Benchmarking (Management) Industrial management -- Mathematical modelsManagementOrganizational effectiveness LC Class. No.: HD58.9.Z48